Help Centre

Perabet FAQ — Your Questions, Answered

Everything Pakistani players ask about Perabet — deposits, withdrawals, bonuses, cricket betting, Aviator, live casino and account management. Use the search below or browse by category.

55+
Questions Answered
8
Topic Categories
<3 min
Live Chat Response
24/7
Support Available

No questions matched your search. Try different keywords or browse all categories.

Account

Visit the Register page and fill in your full name (as on your CNIC), email address, Pakistani mobile number and date of birth. Choose a strong password, tick the required agreements and click Register. Perabet will send a verification code to your email and SMS. Enter both codes and your account is live — the whole process takes under 2 minutes. You can start playing immediately after your first deposit; full KYC (CNIC upload) is only required before your first withdrawal.

No. Perabet's Terms and Conditions allow one account per person, per household and per device. Duplicate accounts are detected automatically. If two accounts are found to belong to the same person, both are closed and balances held pending investigation. If you have accidentally created a second account, contact support@perabet.cash immediately for help consolidating to a single account without penalty.

Click "Forgot password?" on the Login page. Enter your registered email address and Perabet will send a secure reset link within 60 seconds. The link is valid for 30 minutes. If you no longer have access to your registered email, contact support@perabet.cash with your CNIC details for identity-verified account recovery (takes up to 24 hours).

KYC (Know Your Customer) is an identity verification process. Perabet requires it before processing your first withdrawal to confirm you are who you say you are and that you are 18 or older. To complete KYC, upload a photo of your CNIC (front and back) through the account settings page after logging in. Most verifications are approved within 30 minutes. Once approved, no further KYC steps are needed for future withdrawals.

Log in to your Perabet account, go to Account Settings and update your contact details. Perabet will send a verification code to the new email or mobile before confirming the change. If you have lost access to your old contact details and cannot complete verification, contact support@perabet.cash with your CNIC information for assisted account recovery. Keep your contact details current — they are your primary account recovery channel.

Account lockouts occur automatically after several consecutive failed login attempts. The lockout clears on its own after 30 minutes. Using the Forgot Password reset flow also unlocks the account as part of the process. If your account remains locked beyond 30 minutes or was locked for a reason other than failed login attempts, contact support@perabet.cash with your registered email for urgent assistance.

You can request permanent account closure by emailing support@perabet.cash. Before closing, any remaining balance will be refunded to your registered payment method after identity verification. If you are closing because of gambling-related concerns, Perabet strongly recommends using the self-exclusion tool on the Responsible Gaming page instead — it achieves the same result while keeping your data on record should you need future support.

Yes. Perabet is fully mobile-optimised and works on any modern browser (Chrome, Safari, Firefox) on Android and iOS. Open your browser, go to perabet.cash and the site adapts automatically to your screen. The full platform — live betting, casino, Aviator, crash games, deposits and withdrawals — is available on mobile browser. No app download is required.

You must be 18 or older to register and use Perabet. This is enforced at registration via date of birth and confirmed through CNIC verification before your first withdrawal. Accounts found to belong to players under 18 are closed immediately and any balance withheld. If you suspect a minor is using a Perabet account, contact support@perabet.cash immediately.

Email support@perabet.cash requesting an activity report and specify the date range you want. The report covers deposits, withdrawals, net gaming result, time spent on the platform and bonus usage. Activity reports are typically sent within 24 hours and are useful for understanding your gambling habits objectively — which is why Perabet recommends reviewing them periodically.

Deposits

Perabet accepts all major Pakistani payment methods: Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT transfer and Visa/Mastercard debit or credit cards. All deposits are processed in PKR with no currency conversion fees. Select your preferred method from the Deposit section in your account after logging in.

The minimum deposit is Rs 500 across all payment methods on Perabet. This applies to first deposits and all subsequent top-ups. There is no fee charged by Perabet on any deposit — the amount you send is the amount that appears in your account balance.

Easypaisa, JazzCash, NayaPay and SadaPay deposits typically confirm within 30 seconds. Visa/Mastercard deposits are instant at the point of transaction. Bank IBFT transfers take between 15 and 60 minutes depending on your bank's processing schedule. If a deposit has not appeared after the expected time, take a screenshot of the transaction confirmation from your banking app and send it to support@perabet.cash for manual verification.

First, wait the full expected processing time for your method (up to 60 minutes for IBFT). Check that you used the exact account details provided in the Perabet deposit flow — an incorrect account number or mobile number will cause the transaction to fail or go to the wrong destination. If the full processing window has passed and the deposit still has not arrived, email support@perabet.cash with: your account email, payment method used, amount sent, time of transaction and the transaction reference number or screenshot from your banking app.

Yes. Perabet provides deposit limit tools as part of its responsible gaming features. You can set daily, weekly or monthly deposit caps in your account settings under Responsible Gaming. Limits activate immediately. Reducing a limit is instant; increasing a limit takes 24 hours to come into effect — a deliberate delay to prevent impulsive decisions. See the Responsible Gaming page for full details.

Perabet does not charge any fees on deposits. The full amount you deposit is credited to your account balance. Note that your payment provider (bank or mobile wallet) may apply its own transaction fees for outgoing transfers — this is outside Perabet's control. Check your banking app's fee schedule if you are concerned about provider-side charges.

No. Perabet requires that all deposits originate from a payment account registered in your own name — the same name as your Perabet account. Deposits from third-party accounts (family members, friends) will be flagged and refunded to the source. This policy protects all players from fraud and unauthorised account usage. Make sure your Easypaisa, JazzCash or bank account is registered in your own name before depositing.

Perabet does not impose a general maximum deposit cap that would restrict high-volume players from operating normally. Individual payment methods may have per-transaction limits imposed by the provider — for example, Easypaisa and JazzCash have daily transaction limits set by the State Bank of Pakistan regulations. If you need to deposit a large amount and are hitting provider limits, contact support@perabet.cash to discuss alternative arrangements.
perabet

Withdrawals

Log in to your Perabet account and navigate to the Withdrawal section. Select your payment method, enter the amount you want to withdraw and confirm. Perabet processes the withdrawal to the same payment method used for your corresponding deposit. First-time withdrawals require completed KYC (CNIC verification). Once KYC is approved, subsequent withdrawals process without additional identity steps.

Easypaisa and JazzCash withdrawals average 15 minutes after approval. NayaPay and SadaPay are similar. Bank IBFT withdrawals typically arrive within 60 minutes but can take up to 3 business hours in some cases. Visa/Mastercard withdrawals take 2 to 5 business days depending on your card issuer. All times are from the point of Perabet approval — most withdrawals are approved within 30 minutes of request during business hours, and within 2 hours overnight.

The minimum withdrawal amount on Perabet is Rs 500, matching the minimum deposit. There is no fee charged by Perabet on withdrawals. Payment provider fees (if any) are governed by their own policies and are beyond Perabet's control. There is no upper cap on withdrawals for players who have completed full KYC verification.

Common reasons for withdrawal delays include: KYC not yet approved, pending wagering requirements on an active bonus, a first-time withdrawal requiring additional verification, or high withdrawal volume causing a short queue. Check your account dashboard for the status and any outstanding requirements. If your withdrawal has been pending for more than 4 hours without a status update, contact support@perabet.cash with your withdrawal reference.

In most cases, Perabet returns winnings to the same payment method used for deposits — this is standard anti-fraud and AML practice. If your original payment method is unavailable (closed account, expired card), contact support@perabet.cash before requesting a withdrawal. The team will guide you through the alternative withdrawal process, which requires additional identity verification.

Perabet does not charge a fee on withdrawals. The full requested amount is sent to your payment account. Some payment providers, particularly banks for IBFT, may deduct a small incoming transaction fee on their end — this is governed by the provider and not something Perabet controls. If you believe a fee has been deducted from your withdrawal by Perabet, contact support@perabet.cash with your transaction details.

Any balance remaining in your Perabet account at the time of self-exclusion will be returned to you via your registered payment method after identity verification. Pending bets will be settled according to standard rules and any resulting winnings included in the returned balance. Contact support@perabet.cash to initiate the balance return process — it typically completes within 48 hours of your self-exclusion request.

Bonuses & Promotions

New Perabet players receive a 100% match bonus on their first deposit — meaning Perabet doubles the amount you deposit up to the maximum qualifying amount stated on the Promotions page. The bonus is applied automatically when your first deposit confirms; no manual claim or bonus code is needed (unless you have a specific promotional code). Full terms including wagering requirements are on the Promotions page.

Wagering requirements specify how many times the bonus amount must be staked before the resulting funds can be withdrawn. For example, if you receive a Rs 1,000 bonus with a 10x wagering requirement, you need to place a total of Rs 10,000 in bets using that bonus before withdrawing winnings generated from it. Your bonus wagering progress is tracked in real time in your account dashboard. Full requirements for each Perabet promotion are stated clearly on the Promotions page.

Yes. All Perabet bonuses have an expiry period — typically 7 to 30 days depending on the promotion. If the wagering requirements are not completed within the expiry period, the bonus and any winnings generated from it are removed from the account. The expiry date for each active bonus is shown in your account dashboard under Bonus History. Check it regularly so you are not caught out.

Bonus funds themselves are not directly withdrawable — only winnings generated after completing the associated wagering requirements can be withdrawn. However, your real money (deposited) balance is always available for withdrawal at any time, independently of any active bonus. If you prefer to withdraw your deposit before completing wagering, Perabet may forfeit the active bonus — this is stated in the individual promotion terms.

Yes. Perabet runs regular promotions for existing players including weekly reload bonuses, net loss cashback, Aviator-specific offers and special promotions tied to major cricket events such as PSL, Asia Cup and ICC World Cup tournaments. All current promotions are listed on the Promotions page after you log in to your account. New offers are added regularly — check the page frequently or opt in to promotional emails during registration.

Check first that your deposit met the minimum qualifying amount for the welcome bonus (stated on the Promotions page). The bonus applies to your first deposit only — subsequent deposits do not trigger it again. If your deposit met the minimum and the bonus has still not appeared after 15 minutes, contact support@perabet.cash with your account email and deposit details. Our team can investigate and apply the bonus manually if it was missed due to a technical issue.

If your active deposit limit is lower than the minimum deposit required for a promotion, you will not be able to claim that promotion — the responsible gaming limit takes precedence over bonus access. Perabet will never penalise you for using responsible gaming tools. You will not lose your account standing or future bonus eligibility by choosing to limit your deposit amounts. Your player welfare comes first.
perabet

Cricket Betting

Perabet covers PSL, international Test matches, ODIs, T20Is and major domestic competitions involving Pakistan. You can also bet on other major international tournaments including the ICC Men's Cricket World Cup, Asia Cup, IPL, BBL, The Hundred and more. All markets are available in PKR with pre-match and in-play (live) options for most fixtures.

Perabet offers match winner, toss winner, top batsman, top bowler, highest opening partnership, total runs (over/under) per team and per session, method of next wicket, player performance propositions, total sixes and fours, and many more markets. Live in-play betting adds further options like next wicket, runs off next over and ball-by-ball markets during T20 matches. The full market list varies by fixture — check the Cricket Betting section after logging in.

The minimum stake per cricket bet on Perabet is Rs 50. There is no set maximum stake for standard players — limits on specific markets and high-value bets may apply based on the match and market type. If you are a high-volume bettor and encounter stake limits that affect your betting, contact support@perabet.cash to discuss your account profile.

Match abandonment rules on Perabet follow standard industry practice. For most markets: if a match is abandoned without a result being achievable (e.g., washed out with no play), bets are voided and stakes returned. If a Duckworth-Lewis result is declared, match winner bets are settled on the official result. Specific markets (e.g., total runs) may have minimum-overs-completed rules before bets are settled rather than voided. Check individual market rules in the Cricket Betting section for specifics.

Winning cricket bets on Perabet are settled and credited to your account balance within 10 to 30 minutes of the official match result being confirmed. Complex markets (e.g., player of the match) may take slightly longer if official figures need verification. You will see the settled bet and credited winnings in your bet history once settlement is complete.

Yes. Perabet offers a cash-out feature on selected cricket matches and markets. When available, the Cash Out button appears next to your bet in the My Bets section during the match. The cash-out value updates in real time based on current live odds. Using cash out returns a partial or full settlement before the official result — useful for locking in profits or limiting losses when the match situation shifts.

Perabet has a dedicated Live Cricket Score page that shows real-time ball-by-ball updates, scoreboards and key match events for all matches Perabet has betting markets on. You can follow the live score on one side of your screen while placing in-play bets on the other — no need to switch between apps or tabs.

Games — Aviator, Casino & Crash

Aviator is a crash game where a multiplier grows from 1x upward at the start of each round. You place your bet before the round begins, then watch the multiplier climb. The goal is to cash out before the plane "flies away" — at which point any uncashed bets lose. The crash point is generated by a provably fair algorithm, meaning no one — not Perabet, not the provider — can predict or manipulate when the round will end. You can place two simultaneous bets per round and set automatic cash-out levels for each.

Perabet's Crash Games section includes JetX, Spaceman by Pragmatic Play, Balloon, Rocket Man and several other crash-format titles from various providers. Each game follows the same core mechanic — multiplier rises, you cash out before the crash — but with different visual themes and varying frequency of high multipliers. Browse the full selection in the Crash Games section after logging in.

Perabet's Live Casino features real dealers streaming in HD, 24 hours a day. Available games include Baccarat, Blackjack, Live Roulette (European and American), Teen Patti, Andar Bahar and Live Dragon Tiger — all favoured by South Asian players. Stakes are available across a wide range to suit both casual players and high rollers. Games run on top-tier software including Evolution Gaming and Pragmatic Play Live tables.

Yes. All casino games on Perabet use certified Random Number Generators (RNGs) audited by independent testing agencies. Crash games including Aviator use provably fair algorithms that can be verified by the player after each round using the seed and hash values displayed in the game history. RTP (Return to Player) percentages for slots are sourced directly from the game provider and available in the game information panel.

Most Perabet slots and virtual casino games offer a demo/free play mode accessible without a deposit. Live casino games (real dealers) and sports betting require a real balance. Aviator and crash games on Perabet are typically real-money only. To access demo mode for slots, navigate to the Online Casino section and look for the "Demo" or "Try for Free" option on the game tile.

Game sessions on Perabet are recorded server-side — your bet and game state are logged even if your connection drops. For live casino games, if a connection issue interrupts a live round, the round result is still settled based on the official dealer outcome when it completes. For slots and crash games, the round is completed by the server and the result applied to your balance. Check your balance and game history after reconnecting. If the result looks incorrect, contact support@perabet.cash with the date, time and game name.

Live casino table minimums on Perabet vary by game and table — most standard tables start from Rs 100 to Rs 200 per hand or spin. High-limit and VIP tables have higher minimums. The minimum and maximum bet limits are displayed on each table's lobby tile before you join. Choose a table whose stake range suits your session budget before sitting down.

Perabet's Online Casino section includes 1,000+ slot titles from leading providers including Pragmatic Play, Hacksaw Gaming, Push Gaming, BGaming and others. Games include classic 3-reel slots, video slots with bonus buy features, megaways formats and jackpot slots. The section is searchable by provider, theme, features (e.g., free spins, bonus buy) and volatility level. Browse after logging in to find something that matches your playing style.
perabet

Security

Perabet uses 256-bit SSL (TLS 1.3) encryption on all data transmitted between your device and our servers — the same standard used by Pakistan's major commercial banks. Passwords are stored using bcrypt hashing (never in readable form). Logins from new or unrecognised devices trigger an additional email or SMS verification step. Repeated failed login attempts lock the account temporarily. Personal data is handled in line with the Privacy Policy.

Perabet will never ask for your password, PIN or full CNIC number via email, SMS, WhatsApp or live chat. If you receive a message asking for these details and claiming to be from Perabet, it is a phishing attempt. Do not click any links or share any information. Forward the message to support@perabet.cash immediately so we can investigate and warn other players. Change your Perabet password immediately if you suspect your account may have been compromised.

Act immediately: change your password using the Forgot Password reset flow, then contact support@perabet.cash marking the email as urgent. Include your account email address, approximate date/time of the suspected unauthorised access and any unusual activity you noticed (unexpected bets, missing balance). Perabet's security team can freeze your account, investigate the access logs and, if confirmed, reverse any fraudulent activity where technically possible. Also change the password on your registered email account if it uses the same password.

Perabet collects and processes personal data only for the purposes described in the Privacy Policy. This includes processing payments (which requires sharing relevant data with payment providers), preventing fraud and complying with legal obligations. Personal data is not sold to third-party marketers. For full details on what data is collected, how it is used and your rights regarding your personal information, read the Privacy Policy page.

Key steps: use a unique password not used on any other site; never share your password with anyone; log out after each session on shared devices; never use "Keep me logged in" on public or shared devices; keep your registered email and mobile number current; review your transaction history regularly for anything unexpected; and contact support@perabet.cash immediately if something looks wrong.

Responsible Gaming

Perabet provides six free tools for all players: deposit limits (daily/weekly/monthly), loss limits, session time limits with reminders, cool-off periods (24 hours to 6 weeks), self-exclusion (6 months to permanent) and account activity reports. All tools are available in your account settings under Responsible Gaming. They activate instantly and reducing limits or activating cool-offs cannot be reversed — by design. Read the Responsible Gaming page for full details on each tool.

Contact Perabet support at support@perabet.cash — the team can activate a self-exclusion immediately and provide support resources. In Pakistan, free confidential support is available from the Umang helpline (0317-4288665), Rozan Counselling in Islamabad and through your local doctor or psychiatrist. Recognising the issue and reaching out is the most important step — there is no judgement from Perabet's team when a player asks for help.

No. Cool-off periods and self-exclusions on Perabet cannot be reversed or shortened once activated. This is intentional — the protection only works if it cannot be bypassed in a moment of impulse. Temporary cool-offs restore access automatically when the period ends. Self-exclusions for a defined term restore access after that term. Permanent self-exclusions cannot be reversed at all. If you are experiencing distress during a cool-off, contact support@perabet.cash for support resources — we will not end your exclusion early but we can help you find appropriate support.

Didn't Find Your Answer? Contact Perabet Support

Our team is available 24/7 and typically responds to live chat within 3 minutes.

Live Chat

The fastest way to get help. Open the live chat window from any Perabet page. Average first response under 3 minutes, 24 hours a day, 7 days a week.

Email Support

Write to support@perabet.cash for complex queries, dispute resolution or anything that needs a detailed written response. Aim to reply within 4 hours on most days.

WhatsApp

Prefer messaging over voice? Reach the Perabet support team on WhatsApp for account queries, payment issues and general help in a format that suits you.

Before contacting support, have your registered email address and mobile number ready — this speeds up account verification so we can help faster.

Why Pakistani Players Choose Perabet

All in PKR — No Conversions

Every deposit, bet and withdrawal on Perabet is in Pakistani Rupees. No hidden currency conversion fees. The balance you see in your account is exactly what you can withdraw.

Fast Payouts via Easypaisa & JazzCash

Average 15-minute payout for mobile wallet withdrawals once your KYC is complete. Perabet processes the majority of withdrawal requests within 30 minutes around the clock.

Extensive Cricket Betting Markets

PSL, international matches and major tournaments covered with dozens of markets per game including live in-play betting. Ball-by-ball live scores available on the dedicated Live Cricket Score page.

Aviator & Crash Games

Provably fair crash games with a dedicated Aviator section. Auto cash-out, dual bet and session history all accessible from your account once you log in.

Secure & Transparent Platform

256-bit SSL encryption, certified game RNGs, provably fair algorithms for crash games and clear terms on every promotion. Perabet operates with full transparency — no hidden rules, no surprise fee deductions.

24/7 Pakistani Support Team

Live chat, WhatsApp and email support around the clock from a team that understands Pakistani banking, local payment methods and the needs of players in this market. Under 3 minutes average response on live chat.


Ready to Join Perabet? Register Free in 2 Minutes

Cricket betting, Aviator, live casino and 1,000+ games in PKR. Welcome bonus on your first deposit. Already a member? Log in and pick up where you left off.